Customer data management software

ˈkʌstəmər ˈdeɪtə mæˈnædʒmənt ˈsɔftˌwɛr
English businesstechnologysoftwarecustomer service+1 til

Definisjon

Programvare som brukes til å administrere og analysere kundedata, ofte med integrering av ulike kunderelevante opplysninger for forretningsformål.

Synonymer3

CRM softwareclient management softwarecustomer relationship management system

Antonymer1

None

Eksempler på bruk1

1

Businesses utilize customer data management software to optimize their marketing strategies; Many organizations depend on customer data management software to enhance customer service.

Etymologi og opprinnelse

"Customer" derives from Middle English "custen" (to accustom), "data" originates from Latin "datum" (something given), "management" comes from Latin "manu agere" (to handle), and "software" is a combination of "soft" (opposite of hard) and "ware" (goods).

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ad server

Customer data management software (CDMS) aggregates, organizes, and segments detailed customer information from multiple sources, creating unified customer profiles that include demographics, behaviors, and preferences. An ad server leverages these enriched customer profiles to deliver highly targeted and personalized advertisements across digital channels. Specifically, the CDMS feeds the ad server with precise audience segments and real-time data updates, enabling the ad server to optimize ad delivery by selecting the most relevant ads for each user, improving campaign efficiency and ROI. This integration allows marketers to execute data-driven digital strategies where customer insights directly inform ad targeting algorithms, frequency capping, and creative personalization, thereby enhancing user engagement and conversion rates.

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Customer data management software and customer service chatbots are interconnected as they both enhance customer experience by utilizing collected data to provide personalized and efficient support interactions.

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Customer data management software helps businesses protect and organize customer information, which is crucial for respecting 'opphavsrett' or copyright laws, as it ensures that personal data and creative content are used ethically and legally.

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