Customer journey mapping platform

ˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ ˈplætfɔrm
English ["Business""Marketing""UX Design""Customer Experience"+1 til

Definisjon

Et system eller verktøy som brukes til å visualisere og analysere de ulike stadiene og interaksjonene en kunde opplever med et selskap, produkt eller tjeneste gjennom hele sitt engasjement.

Synonymer3

Customer experience platformuser journey mapping toolclient journey visualization tool

Antonymer1

None

Eksempler på bruk1

1

Companies often utilize customer journey mapping platforms to enhance user experiences; A customer journey mapping platform can help identify pain points in the customer experience; Businesses are increasingly relying on customer journey mapping platforms to tailor their services.

Etymologi og opprinnelse

The term "customer" originates from the Latin "customem," meaning "a habit or practice"; "journey" comes from the Old French "jornee," meaning "a day's travel"; "mapping" is derived from "map," which has roots in the Latin "mappa," meaning "napkin" or "cloth"; "platform" comes from the Old French "plateforme," meaning "a flat form."

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