Begrepsammenligning
Customer journey mappingvskost per handling (cpa)
Relasjonsforklaring
The connection between 'kost per handling (cpa)' and 'Customer journey mapping' lies in their mutual focus on optimizing efficiency and cost-effectiveness, as understanding the customer journey helps identify key touchpoints where handling costs can be minimized for improved profitability.
Begrepsammenligning
Detaljert oversikt over begge begreper
Customer journey mapping
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ
The process of visualizing and analyzing the journey a customer takes when interacting with a company, from initial contact through to the eventual purchase and beyond.
kost per handling (cpa)
substantivkɔst pər ˈhændlɪŋ (siː piː eɪ)
The cost associated with handling a product or service, usually calculated per unit, which includes labor, materials, and overhead expenses.