Begrepsammenligning
BrukertestingvsCustomer journey mapping platform
Relasjonsforklaring
Brukertesting, or user testing, is an essential phase in optimizing a customer journey mapping platform, as it gathers real user feedback to enhance the overall experience and identify pain points along the journey.
Begrepsammenligning
Detaljert oversikt over begge begreper
Brukertesting
substantivbruːkərˌtɛstɪŋ
The process of testing a product or service with real users to gather feedback and improve usability.
Customer journey mapping platform
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ ˈplætfɔrm
A system or tool designed to visualize and analyze the various stages and interactions a customer experiences with a company, product, or service throughout their engagement.