Begrepsammenligning
FunnelvsCustomer journey mapping platform
Relasjonsforklaring
A funnel visually represents the stages of a customer journey, making it a crucial element for any customer journey mapping platform that aims to optimize and understand the buyer's experience.
Begrepsammenligning
Detaljert oversikt over begge begreper
Customer journey mapping platform
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ ˈplætfɔrm
A system or tool designed to visualize and analyze the various stages and interactions a customer experiences with a company, product, or service throughout their engagement.
Funnel
nounˈfʌnəl
A device shaped like a tube or pipe that is wide at the top and narrow at the bottom, used to channel liquids or powders into a small opening; to direct or channel something through a funnel-like process.