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Social media monitoring toolsvsCustomer journey mapping platform
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Social media monitoring tools can provide valuable insights that enhance customer journey mapping platforms by identifying touchpoints and audience sentiments, ultimately leading to a more tailored customer experience.
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Customer journey mapping platform
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ ˈplætfɔrm
A system or tool designed to visualize and analyze the various stages and interactions a customer experiences with a company, product, or service throughout their engagement.
Social media monitoring tools
noun/ˈsoʊʃəl ˈmiːdiə ˈmɒnɪtərɪŋ tuːlz/
Tools designed to track, analyze, and manage social media interactions and online presence.