Begrepsammenligning
Customer loyaltyvsCustomer Journey Optimization
Relasjonsforklaring
Customer loyalty and customer journey optimization are intertwined as enhancing the customer journey fosters a deeper emotional connection, ultimately leading to increased loyalty and repeat business.
Begrepsammenligning
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Customer Journey Optimization
nounˈkʌstəmər ˈdʒɜrni ˌɒptɪmaɪˈzeɪʃən
The strategic process of enhancing the customer experience across all interactions with a company, from initial contact through to post-purchase support.
Customer loyalty
substantivˈkʌstəmər ˈlɔɪəlti
The tendency of customers to continue to buy from a specific brand or business over time.