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InboundvsCall center automation
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Inbound call center automation encompasses the implementation of technologies that streamline the handling of incoming customer interactions. This includes automating response processes, efficiently routing inquiries to the appropriate agents, and enhancing overall customer satisfaction and operational efficiency.
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Call center automation
nounkɔːl ˈsɛntər ˌɔːtəˈmeɪʃən
The use of technology to automate interactions and processes within a call center, enhancing operational efficiency and customer service.
Inbound
nounɪnˈbaʊnd
Referring to something that is coming in or directed inward; approaching or arriving.