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Key performance indicatorsvsCustomer service collaboration software
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Key performance indicators serve as measurable benchmarks that guide the strategic implementation of customer service collaboration software, ensuring that teams work effectively to meet and exceed customer expectations.
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Customer service collaboration software
nounˈkʌstəmər ˈsɜrvɪs kəˌlæbəˈreɪʃən ˈsɔftwɛr
Software specifically designed to enhance collaboration and communication among customer service teams, thereby improving overall customer support processes.
Key performance indicators
nounkiː pərˈfɔːrməns ˌɪndɪˈkeɪtərz
Quantifiable metrics used to evaluate the success of an organization, employee, project, or program in achieving performance objectives.