Begrepsammenligning
OmnikanalvsKey performance indicators
Relasjonsforklaring
'Omnikanal' refers to a seamless multi-channel approach in business, while 'Key Performance Indicators' are metrics used to measure success; together, they highlight the need for cohesive strategies to effectively evaluate and enhance customer engagement across all channels.
Begrepsammenligning
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Key performance indicators
nounkiː pərˈfɔːrməns ˌɪndɪˈkeɪtərz
Quantifiable metrics used to evaluate the success of an organization, employee, project, or program in achieving performance objectives.
Omnikanal
substantivom-ni-kah-nahl
A marketing and sales strategy that integrates multiple channels to provide a seamless customer experience.