kost per handling (cpa)vsCall center integration
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The connection between 'kost per handling (cpa)' and 'Call center integration' is based on the potential for cost reduction in customer service operations. Effective call center integration can significantly decrease the cost per handling of customer interactions by automating processes, enhancing response times, and optimizing resource allocation. Additionally, it can improve customer satisfaction and retention, further justifying the investment in integration technologies.
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Call center integration
The process of combining call center operations with other business systems or technologies to enhance efficiency, communication, and customer service.
kost per handling (cpa)
The cost associated with handling a product or service, usually calculated per unit, which includes labor, materials, and overhead expenses.