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OmnikanalvsCustomer service collaboration software
Relasjonsforklaring
Omnikanal represents a seamless integration of multiple communication channels, which is essential for effective customer service collaboration software to enhance customer experience and team efficiency.
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Customer service collaboration software
nounˈkʌstəmər ˈsɜrvɪs kəˌlæbəˈreɪʃən ˈsɔftwɛr
Software specifically designed to enhance collaboration and communication among customer service teams, thereby improving overall customer support processes.
Omnikanal
substantivom-ni-kah-nahl
A marketing and sales strategy that integrates multiple channels to provide a seamless customer experience.