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Customer Journey DesignvsOutreach
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Customer Journey Design and Outreach are intertwined as both emphasize understanding and engaging with the target audience, ensuring that every interaction fosters a meaningful connection throughout the experience.
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Customer Journey Design
nounˈkʌstəmər ˈdʒɜrni dɪˈzaɪn
The process of mapping and designing the various steps and interactions a customer experiences with a brand or service, aimed at enhancing customer satisfaction and loyalty.
Outreach
nounaʊtˈriːtʃ
The act of reaching out to others, typically with the intention of providing support, information, or services, particularly in the contexts of community service or marketing.