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Customer journey design softwarevsSocial media monitoring tools

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Both 'Customer journey design software' and 'Social media monitoring tools' are essential for enhancing customer experience, as they allow businesses to understand and optimize interactions with their audience across various stages and platforms.

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Customer journey design software

nounkʌstəmər ˈdʒɜrni dɪˈzaɪn ˈsɔftwɛr

Software specifically designed to assist businesses in mapping and optimizing the customer experience across various touchpoints.

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Social media monitoring tools

noun/ˈsoʊʃəl ˈmiːdiə ˈmɒnɪtərɪŋ tuːlz/

Tools designed to track, analyze, and manage social media interactions and online presence.

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