Call center automation

kɔːl ˈsɛntər ˌɔːtəˈmeɪʃən
English ["business""technology""customer service""automation"]

Definisjon

Bruken av teknologi for å automatisere interaksjoner og prosesser innen et callsenter, noe som forbedrer effektiviteten og kundeservicen.

Synonymer3

["call center technology""automated customer service""telephony automation"]

Antonymer2

["manual call handling""human-operated services"]

Eksempler på bruk1

1

["Call center automation allows companies to handle customer inquiries more efficiently.", "Many businesses are investing in call center automation to reduce operational costs.", "The implementation of call center automation can lead to improved customer satisfaction."]

Etymologi og opprinnelse

"Call center" refers to a centralized office used for receiving or transmitting a large volume of requests by phone, while "automation" derives from the Greek word "automatos," meaning self-moving or self-acting.

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both are tools for improving operational efficiency in business processes

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Both 'budgivning' (bidding) and 'call center automation' involve strategic decision-making and efficiency—bidding requires quick responses to offers while call center automation streamlines customer interactions to enhance service quality and speed.

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is a tool for optimizing

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Both 'Display Annonse' and 'Call center automation' represent innovative methods of engaging customers, where display advertising grabs attention visually while automated calls streamline communication efficiently.

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Call center automation enhances customer experience through streamlined support, which can be amplified by a social media marketing strategy that engages users and fosters brand loyalty.

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