Customer service
Definisjon
The assistance and advice provided by a company to individuals who purchase or utilize its products or services.
Synonymer5
Antonymer3
Eksempler på bruk1
Many businesses prioritize excellent customer service to retain their clients. Effective customer service can lead to increased customer loyalty and satisfaction. The company invested in training its staff to enhance customer service.
Etymologi og opprinnelse
The term 'customer' originates from the Latin 'custodire,' meaning 'to guard or protect,' while 'service' derives from the Latin 'servitium,' meaning 'slavery or servitude,' reflecting the concept of serving the needs of others.
Relasjonsmatrise
Utforsk forbindelser og sammenhenger
Ad copy
Ad copy and customer service are intertwined in that compelling advertising not only attracts customers but also sets the tone for the quality of service they can expect, shaping their overall experience with the brand.
Competitive analysis
Competitive analysis informs customer service strategies by identifying strengths and weaknesses in competitors’ support offerings, helping businesses enhance their own service experience.
Market research
Market research informs customer service strategies by revealing customer needs and preferences, allowing businesses to tailor their support to enhance satisfaction and loyalty.
Inbound marketing software
Inbound marketing software and customer service are interconnected as both focus on creating positive customer experiences; the software attracts and engages potential customers, while customer service nurtures those relationships and ensures satisfaction post-purchase.
tankeledermarkedsføring
'Tankeledermarkedsføring', which translates to 'thought leader marketing', emphasizes the importance of providing valuable insights and guidance, which is a core principle in effective customer service—building trust and establishing authority to better meet customer needs.
merkevare
Customer service enhances the value of a merkevare (brand) by fostering loyalty and positive experiences, ultimately shaping the brand's reputation in the marketplace.
Kostnad per lead (CPL)
Customer service enhances the customer experience, which can lead to a lower Kostnad per lead (CPL) by fostering brand loyalty and encouraging referrals, ultimately reducing acquisition costs.
Demand generation tools
Customer service and demand generation tools both aim to enhance customer engagement and satisfaction, as exceptional service can generate demand by fostering loyalty and driving word-of-mouth referrals.
datakapital
Customer service leverages datakapital—data-driven insights—to enhance client interactions and tailor experiences, fostering deeper relationships and satisfaction.
Social media advertising software
Customer service and social media advertising software are interconnected as both aim to enhance customer engagement and satisfaction by leveraging real-time communication and targeted outreach strategies.
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