Customer service strategy

ˈkʌstəmər ˈsɜrvɪs ˈstrætədʒi
Englishbusinessmanagementcustomer relationsservice industry

Definisjon

A comprehensive plan or approach developed by a business to enhance customer satisfaction and improve service delivery.

Synonymer3

customer support strategyclient service planconsumer service approach

Antonymer2

customer service failureneglect of customer needs

Eksempler på bruk1

1

A company needs a robust customer service strategy to retain its clients. The effectiveness of our customer service strategy will be tested during peak season.

Etymologi og opprinnelse

The term 'customer' comes from the Latin 'custos,' meaning 'guard' or 'protector,' while 'service' is derived from the Latin 'servitium,' meaning 'service' or 'slavery.' 'Strategy' comes from the Greek 'strategia,' meaning 'generalship' or 'planning.'

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Utforsk forbindelser og sammenhenger

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Social media content software

Social media content software enhances customer service strategy by enabling direct, real-time engagement and tailored responses that foster stronger relationships with customers.

Utforsk relasjon

CPM (Cost-per-thousand)

Both CPM and customer service strategy focus on maximizing value—CPM aims to optimize advertising costs for reaching a larger audience, while an effective customer service strategy ensures that those customers remain satisfied and engaged, leading to long-term loyalty and increased ROI.

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nettside

A 'nettside' serves as the digital storefront for a business, where an effective 'customer service strategy' enhances user experience and builds trust, transforming visitors into loyal customers.

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reiselivsmarkedsføring

Both 'reiselivsmarkedsføring' (tourism marketing) and 'Customer service strategy' revolve around enhancing the customer experience, with effective marketing attracting visitors and a solid service strategy ensuring their satisfaction and loyalty.

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Annonseringsfunnel

The connection between 'Annonseringsfunnel' and 'Customer service strategy' lies in their shared goal of guiding potential customers through a journey—whether attracting them through marketing funnels or retaining them through effective support, both aim to enhance the overall customer

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Digital Markedsføring

Digital Markedsføring (Digital Marketing) and Customer Service Strategy are intertwined as effective digital marketing not only attracts customers but also sets the stage for an exceptional customer service experience that reinforces brand loyalty.

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Art Director (AD)

An Art Director (AD) shapes visual narratives that enhance a brand's identity, which is crucial in a Customer Service Strategy aimed at creating meaningful connections with clients.

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annonsør

A creative connection between 'Customer service strategy' and 'annonsør' (advertiser) lies in the idea that both focus on understanding and delivering value to the audience; the former through effective support and engagement, and the latter through targeted messaging and

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Demand generation tools

A robust customer service strategy enhances customer satisfaction and loyalty, which serves as a powerful foundation for effective demand generation tools to attract and retain new business.

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meta tag

A 'customer service strategy' enhances user experience by addressing needs directly, much like a 'meta tag' optimizes web content to improve search visibility, both aiming to connect and engage their respective audiences effectively.

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