Begrepsammenligning
Customer servicevsCall Tracking
Relasjonsforklaring
Customer service thrives on effective call tracking, as it allows businesses to analyze interactions, improve support quality, and enhance customer satisfaction.
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Call Tracking
nounkɔːl ˈtrækɪŋ
Call tracking is the process of utilizing technology to monitor and analyze phone calls made to a business, primarily to gain insights into customer interactions and enhance marketing strategies.
Customer service
nounˈkʌstəmər ˈsɜrvɪs
The assistance and advice provided by a company to individuals who purchase or utilize its products or services.