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Customer Service ChatbotvsCustomer data management software
Relasjonsforklaring
Customer data management software and customer service chatbots are interconnected as they both enhance customer experience by utilizing collected data to provide personalized and efficient support interactions.
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Customer data management software
nounˈkʌstəmər ˈdeɪtə mæˈnædʒmənt ˈsɔftˌwɛr
Software designed to manage, analyze, and integrate customer data, facilitating various business processes and enhancing customer interactions.
Customer Service Chatbot
nounˈkʌstəmər ˈsɜrvɪs ˈʧætˌbɑt
A computer program designed to simulate conversation with human users, typically employed to assist customers in obtaining information or resolving issues related to products or services.