Begrepsammenligning
Market researchvsCustomer service
Relasjonsforklaring
Market research informs customer service strategies by revealing customer needs and preferences, allowing businesses to tailor their support to enhance satisfaction and loyalty.
Begrepsammenligning
Detaljert oversikt over begge begreper
Customer service
nounˈkʌstəmər ˈsɜrvɪs
The assistance and advice provided by a company to individuals who purchase or utilize its products or services.
Market research
nounˈmɑːrkɪt rɪˈsɜːrʧ
The systematic process of gathering, analyzing, and interpreting information about a market, including insights into the target market, consumers, and competitors.